Return and Refund Policy

Our 30-Day Return Promise

We want you to love what you ordered. By law, consumers in the EU and the UK have 14 days to change their mind — and we have extended that to a full 30 days from the delivery date for every customer, in every country we serve. To be eligible, items should be new and unused.

Fast, Reliable Refunds

Once your return arrives and passes a quick inspection, we process your refund to the original payment method within 10 days, in the same currency you paid in. Your bank or card provider may need a little extra time to show it on your statement.

For change-of-mind returns, you cover the cost of return shipping. If a return was caused by us — a damaged or incorrect item — we take care of it.

Damaged or Incorrect Items?

Oh no — we never want that to happen. If your order arrives damaged or you received the wrong item, contact us as soon as possible (ideally within 48 hours of delivery) at support@fleurlys.co with your order number and a photo or two. We will make it right with a replacement or refund, no hassle.

Returns are sent back to us by mail, and there is no restocking fee.

Exchanges: Prefer a different item instead of a refund? We also accept exchanges for eligible items under the same 30-day conditions — just mention it when you email us to start your return.

How to Start a Return

Email us at support@fleurlys.co with your name, order number, and the item you would like to return, and we will send you return instructions. Please wait for those instructions before sending anything back.

EU/UK Right of Withdrawal — Extended to 30 Days

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to cancel your order within 14 days of receiving your goods, without giving any reason, under the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts Regulations 2013.

At Fleurlys, we have voluntarily extended this window to a full 30 days. So while the law gives EU and UK customers 14 days, every Fleurlys customer — in the United States, the United Kingdom, Germany, Austria, France, Italy, Spain, the Netherlands and Australia — has 30 days from delivery to return eligible items. This extended window is offered on top of your statutory rights and does not affect them.

To exercise your right of withdrawal, notify us within the applicable period at support@fleurlys.co with your order number, and return the goods within 14 days of telling us. We will refund all payments received, including standard delivery costs, within 14 days of receiving the returned goods or proof of return. You are responsible for the cost of returning the goods and for any diminished value from handling beyond what is necessary to establish their nature and characteristics. Some items are exempt, including sealed goods unsealed after delivery for hygiene reasons, personalised items, and perishable goods.

Australian Consumer Law

If you are a consumer in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. These rights apply in addition to our 30-day return promise.

Questions?

We are always happy to help. Reach out to support@fleurlys.co during our support hours below and we will take care of you.

Our Business Information

Store: Fleurlys
Business Address: 27925 Beautyview Ln Lot 4, Gravois Mills, MO 65037, United States
Email: support@fleurlys.co
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM PST
Website: www.fleurlys.co